Support
Contact us
For anything urgent on a live trip, call. For account, document or settlement matters, email gets a written record you can refer back to.
Support line
0800 000 111
Fastest route for anything happening on a live trip.
support@dashbolt.co.za
Best for documents, settlement queries and account changes.
Hours
07:00 – 21:00 SAST, seven days
Safety reports are monitored outside these hours.
Operating area
South Africa — see Help Center for live cities
New cities are added as driver coverage allows.
What to include when you report a trip
- • The date and approximate time of the trip
- • Pickup and destination as they appeared in the app
- • The driver's or rider's name as shown on the trip
- • The amount you agreed and the amount actually requested, if it's a fare issue
- • What happened, in your own words — plain detail beats a long explanation
You can also report a trip directly from your trip history in the app, which attaches the trip record and fare breakdown automatically.
Emergencies
We are not an emergency service. If you are in danger, call the police on 10111 or an ambulance on 10177 first, then report the trip to us.